Telecom users’ perception: results of the annual survey (2017)

Based on the results of the annual consumer survey conducted by BIPT, users were rather satisfied with the services and prices offered. Users found it was sometimes difficult to compare prices and services and often knew nothing of the basic rights...

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Consumer protection: impact assessment of the rules in force

In 2016, BIPT conducted an impact assessment of the Belgian federal regulation regarding consumer protection in electronic communications law. The relevance, efficiency, effectiveness and consistency of the legislative and regulatory provisions in question...

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