Access to the universal service infrastructure and elements

Whenever necessary to protect the interest of users and/or to promote effective competition, postal service providers shall grant each other transparent, non-discriminatory mutual access to services falling within the scope of the universal service and elements of postal infrastructure that are necessary to develop postal activities. 

Services provided within the scope of the universal service and elements of the postal infrastructure comprise among other things:

  • the letter-boxes rented from a postal provider;
  • the information regarding changes of address;
  • the re-direction service;
  • the return to sender service… 


Postal services providers conclude an agreement in which they define the technical and tariff rules for access to these postal infrastructure elements or to the services provided within the universal service scope. The postal infrastructure elements in question are made available at a market-oriented price.

A copy of the agreement is sent to BIPT.

BIPT can only intervene in negotiations at the request of a postal service provider. Upon explicit request BIPT may:

  • introduce the modifications it deems necessary in the agreements, in compliance with the principles of objectivity, proportionality and non-discrimination;
  • in case of failure of the commercial negotiations after a period of six months and whenever necessary to protect the interest of users and/or to promote effective competition, BIPT may determine the contents and terms of the agreement.


If BIPT takes one of these decisions, it hears the postal service providers in advance, in compliance with the objectivity, proportionality and non-discrimination principles.

In addition BIPT is authorised to mediate in disputes regarding access to elements of postal infrastructure between postal service providers.