Obligations applying to all postal services providers

All postal service providers, whether or not they provide services in the framework of the universal services and whether or not they are subject to a licence, have to meet at least the following obligations: 
  • informing the users on the possibility to lodge an appeal before the Office of the Ombudsman for the Postal Sector through the website and on all commercial contracts and designating a person representing the postal service provider in its relations with the Office of the Ombudsman;
  • implementing a transparent, simple and inexpensive internal procedure for a fair and swift complaint handling;
  • complying and making subcontractors and each person placing staff at its disposal comply with:

a) the essential requirements being general non-economic reasons which can induce a State to impose conditions on the supply of postal services, for instance the confidentiality of correspondence, security of the network, respect for the terms and conditions of employment, social security schemes etc.;
b) the ban to transport or deliver items carrying external elements clearly contrary to common decency or public order knowingly;

  • identifying the persons in charge of the delivery of the postal items and ensuring that the postal items, with the exception of newspapers, bear a mark allowing identification.
BIPT monitors above-mentioned obligations and writes an annual report on these activities.
In addition attention needs to be drawn to the specific rules regarding items and substances that may not be transported. The following items are not permitted for transport:
  • items that are subject to the Penal Code or penal provisions;
  • objects, the nature or wrapping of which may pose a threat to people or objects that may cause pollution or damage;
  • weapons, including daggers, dagger knives and clubs.
The following objects may not be included in postal items:
  • narcotic drugs and psychotropic substances;
  • explosive, flammable or radioactive and other dangerous substances. A number of these substances may however be transported if the transporter holds a specific licence from the Federal Agency for Nuclear Control. In addition particular stipulations are laid down by the FPS Mobility.
Exceptionally the following animals are allowed in postal items, other than insured items:
  • bees, leeches and silkworms, sealed in boxes fabricated in such a manner that all threats are excluded;
  • the transport of parasites, insects and such between officially acknowledged institutions is subject to specific rules.