Belgian Institute for Postal services and Telecommunications

You can change operators but in some cases you will be obliged to pay compensation to the operator you leave. In case of doubt make inquiries with the operator you intend to leave. The operator you leave...

The incumbent (Proximus) and the cable operators (Telenet, VOO) are the only ones to offer a physical connection. However, there are other solutions to get a fixed telephony service. For instance,...

For voice calls you can subscribe to services offered by the operators providing the connection or to the services offered by: an operator providing call services through a CPS or CSC access code (carrier...

Based on the access code system, no: that service does not exist. Over broadband it is possible: you can address an operator providing electronic communications services over the Internet and who lets...

Yes, provided you remain within the same telephone area. You have to make an agreement with your new operator and sign a "letter of authorisation" showing your wish to keep the number and enabling your...

Sometimes it is. If you already have a line which is active at the time you change operators, the change of operators can usually take place without a technician having to come by. If your line is not...

When you switch operators, sometimes you will also have to change your installation. Remember to make inquiries: is new cabling, a new aerial, a new modem needed? Are you allowed to install this equipment?...

The operators who provide nomadic VoIP services are currently unable to provide access to the emergency services of the 112, 100, 101 type. You should take this into account. In your contract any limitations...

The operators offer various services at different prices. You should know what consumer type you are in order to choose the most advantageous tariff for you. You can find your "user profile" on the...

Your user profile is estimated based on your use of various sorts of electronic communications services, the intensity of your use, the times of day when you use those services, the quality or speed of...

If you want to keep your number the operator whom you will go to will inform the operator you leave. You have to sign a "letter of authorisation" showing that you want to keep your number. With this letter...

Make sure together with the company who does the alarm system maintenance that the change of operator will not cause any problems or that the changes needed, will be easy to make. The tTelemonitoring...