Belgian Institute for Postal services and Telecommunications

Along with the price, the quality of service is an essential element for the consumer when choosing a service or an operator.

At the same time the quality of service depends on the technical characteristics of the terminal equipment, of the type of radio technology applied and of the networks' stress.

In order to find the quality of service that meets his expectations, the consumer does not only have to be informed about the offers on the market (www.besttariff.be) but also about the actual quality of those services. He has to know whether the service is available at the location he wishes to use and whether the performance level attained meets his expectations.

BIPT provides information on:

• the geographic coverage of the mobile operators by means of maps
• the fixed broadband network coverage 
• the networks' technical performance
• the operators' performance, for instance relating to failures, installation times, complaints regarding invoices or customer services.