Belgian user rather satisfied with telecommunications services

Publication date
28-10-2015

Inquiry about the users’ perception of the Belgian electronic communications market (October 2015)Brussels, 28 October 2015

BIPT publishes the results of its annual survey on the users’ perception of the Belgian electronic communications market.

Overall consumers are rather satisfied. Problems they experience regard Internet and television for the most part.

They state that it is not always as easy to switch telecom services bundles as it is for mobile telephony. Users want to be well informed, for instance about the tariff plan most advantageous for them or about the actual Internet speed of their connection.

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