Postal users want a high-standard service and are open to more modern postal applications

Postal users want a high-standard service and are open to more modern postal applications

Brussels, 21 February 2017 - A qualitative study  conducted by BIPT shows that letter post has been largely functionalised in the meantime, parcels having assumed the postal items emotional value. 

Furthermore postal users attach importance to a close-knit, carefully located network of access points (postal offices, postal points, red letterboxes). 

Users are generally satisfied with the current postal network but less so with the service within the postal offices. 

The postal user believes that the universal service provider ought to evolve as well as regards efficient service. That is why they are open to modern postal applications and to certain changes in the universal service offer.

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