Inquiry about the users’ perception of the Belgian electronic communications market (2018)

Publication date
02-10-2019

Inquiry about the users’ perception of the Belgian electronic communications market (2018)

Brussels, 2 October 2019 – Apps to make calls or send messages over the Internet, the so-called “over-the-top” services (OTTs), such as WhatsApp and Facebook Messenger are more and more popular. This is demonstrated by the latest consumer survey of BIPT. The satisfaction scores are stable. Tariff comparison remains however a matter of concern despite the fact that it is the main reason to switch to another operator.

Download file (PDF 0.2 Mo)