Minimum elements of the contracts?

The contract should specify at least the following:
  • the operator’s identity and address;
  • the services offered and specifically:
    • access to emergency services and the common European emergency number (112);
    • whether location based services are provided;
    • whether access to and use of services or applications are limited;
    • information about any procedures the operator may have introduced to monitor and route traffic with a view to avoiding network saturation and any impact these procedures may have on the quality of service;
    • the customer services and ways to contact these;
    • the maintenance services, any restrictions on the use of certain network equipment;
    • the possibility for the subscriber whether or not to have personal data published in a directory or communicated through a telephone enquiry service;
    • details of applicable tariffs, cost of maintenance and ways of payment;
    • the total price in case of a service bundle;
    • the duration of the contract, the terms for extension or termination of the services or the contract;
    • the minimum contract period required to enjoy a promotion;
    • any costs relating to number porting or other identifiers;
    • costs to terminate the contract;
    • the schedule regarding repayment of any equipment made available to you in case of termination of the contract before the expiry date is reached; the repayment should be linear, which means that the amount to be repaid each month should diminish by an equal sum; the repayment must not last longer than 24 months;
    • terms and conditions for compensation and reimbursement if the services fall short of the contract; 
    • the way in which disputes can be settled and the fact that it is possible to submit a complaint to the Ombudsman Service;
    • the measures the operator could take if the network’s security or integrity were compromised.