Communication by the BIPT Council of 7 February 2017 on the qualitative survey of consumer perceptions within the Belgian postal market


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Every three years BIPT publishes a study on the needs of postal users. A survey was conducted with various categories of postal users at the end of 2016 in order to get an overall picture of the consumers’ views regarding the universal postal service in Belgium.

The survey aimed to map out consumer needs that might have changed, as well as certain trends from a consumer’s point of view.

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