You are experiencing a radio interference issue
Please contact the National Spectrum Monitoring Department of BIPT:
You have experienced an issue with your provider and you would like to file a complaint
Contact your operator first.
Your operator's customer support is legally bound to handle your call within 2.5 minutes. Once this time limit has expired, your operator has to call you back before the end of the next working day.
You have already contacted your operator and you are not satisfied with its answer.
What should you do?
If it concerns a postal issue
Contact the Office of the Ombudsman for the postal sector :
If it concerns an issue with your telecommunications operator (billing, contract termination, coverage, ...)
Contact the Office of the the Ombudsman for Telecommunications
If it concerns an issue related to short SMS or premium numbers
In case of a problem, you can contact your operator.
To file a complaint, you can use this website.
It is a problem relating to trade practices or Internet fraud
Contact the FPS Economy, SMEs, Self-Employed and Energy
Does the complaint concern the content of a television programme?
In principle, the Communities (Flemish, French and German-speaking Communities) are responsible for broadcasting in Belgium.
Each one has created its reference body: the VRM, the CSA and the Medienrat. In accordance with their respective competences, we invite you to contact one of them concerning the television channels established in Belgium.
By way of exception, BIPT is responsible for the television channels (including WebTV) established in the bilingual Brussels-Capital Region which broadcast programmes in other languages than French or Dutch.
Any remarks or complaints about our services?
BIPT attaches great importance to the quality of its service provision.
However, if you have any comments or complaints, you can address them to BIPT's complaints coordinator. He will treat your message with care and attention and send you the appropriate answer. He will also try to prevent similar complaints from recurring and act accordingly in order to improve BIPT's functioning.
- A complaint cannot replace an appeal procedure planned within a legal framework under any circumstance.
- The administrative or judicial litigation does not fall within the competence of the complaints coordinator.