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            <title>Consumers: 3567 results found</title>
            <description>Search results</description>
            <item>
                <title><![CDATA[Decision of 7 January 2014 on the composition of the board referred to in the Royal Decree of 5 May 2006 regarding a conciliation procedure before the BIPT for the year 2014]]></title>
                <link>/index.php/consumers/publication/decision-of-7-january-2014-on-the-composition-of-the-board-referred-to-in-the-royal-decree-of-5-may-2006-regarding-a-conciliation-procedure-before-the-bipt-for-the-year-2014</link>
                <description><![CDATA[Decision of 7 January 2014 on the composition of the board referred to in the Royal Decree of 5 May 2006 regarding a conciliation procedure before the BIPT for the year 2014]]></description>
                <pubDate>2014-01-24 00:00</pubDate>
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                <title><![CDATA[Summary of the reactions to the consultation of the BIPT Council of 24 September 2013 regarding the closing down of exchanges]]></title>
                <link>/index.php/consumers/publication/summary-of-the-reactions-to-the-consultation-of-the-bipt-council-of-24-september-2013-regarding-the-closing-down-of-exchanges</link>
                    <pubDate>2014-01-20 00:00</pubDate>
                </item>
            <item>
                <title><![CDATA[Public consultation of the BIPT Council of 17 January 2014 on the draft strategic plan 2014 - 2016]]></title>
                <link>/index.php/consumers/publication/public-consultation-of-the-bipt-council-of-17-january-2014-on-the-draft-strategic-plan-2014-2016</link>
                <description><![CDATA[The deadline for replying is 31 January 2014, included.
Address: consult06@bipt.be. The subject of the e-mail shall at least mention the reference "Consult-2014-D6”.
The contact person is Dirk Appelmans (02 226 87 67).
Answers shall be sent by e-mail exclusively to the address indicated.
The document should clearly state what is confidential. If the answer contains confidential information, it must be accompanied by a non-confidential version of the reply.]]></description>
                <pubDate>2014-01-17 00:00</pubDate>
                </item>
            <item>
                <title><![CDATA[Consultation of the BIPT Council of 14 January 2014 on spectrum hoarding]]></title>
                <link>/index.php/consumers/publication/consultation-of-the-bipt-council-of-14-january-2014-on-spectrum-hoarding</link>
                <description><![CDATA[The deadline for replying is 21 February 2014, included
The contact person is Gino Ducheyne (02 226 88 18) - Address: consult07@bipt.be. The subject of the e-mail shall at least mention the reference "consult-2014-D7".
Answers shall be sent by e-mail exclusively to the address indicated. The document should clearly state what is confidential. Please make use of the “Form to be used as the first page when answering to a public consultation organised by BIPT”.]]></description>
                <pubDate>2014-01-17 00:00</pubDate>
                </item>
            <item>
                <title><![CDATA[Consultation of the BIPT Council of 16 January 2014 regarding the evolution of the tariff simulator]]></title>
                <link>/index.php/consumers/publication/consultation-of-the-bipt-council-of-16-january-2014-regarding-the-evolution-of-the-tariff-simulator</link>
                <description><![CDATA[BIPT organises a consultation to gather the opinion and the suggestions of the sector (consumers and operators) on the future evolutions of the tariff simulator www.besttariff.be and the required improvements.
Your feedback is expected by 15 February 2014.]]></description>
                <pubDate>2014-01-16 00:00</pubDate>
                </item>
            <item>
                <title><![CDATA[Consultation organised by the BIPT Council at the request of the Minister of Economy regarding the draft Royal Decree amending the Royal Decree of 7 March 1995 on the establishment and operation of GSM mobile telephone networks and the Royal Decree of 24 October 1997 on the establishment and operation of DCS1800 mobile telephone networks]]></title>
                <link>/index.php/consumers/publication/consultation-organised-by-the-bipt-council-at-the-request-of-the-minister-of-economy-regarding-the-draft-royal-decree-amending-the-royal-decree-of-7-march-1995-on-the-establishment-and-operation-of-gsm-mobile-telephone-networks-and-the-royal-decree-of-24-october-1997-on-the-establishment-and-operation-of-dcs1800-mobile-telephone-networks</link>
                <description><![CDATA[The deadline for replying is 22 January 2014, included - The contact person is An Van Hemelrijck (02 226 87 03) - Address: consult04@bipt.be. The subject of the e-mail shall at least mention the reference "Consult-2013-D4”. Answers shall be sent by e-mail exclusively to the address indicated. The document should clearly state what is confidential. Please make use of the “Form to be used as the first page when answering to a public consultation organised by BIPT”.]]></description>
                <pubDate>2014-01-08 00:00</pubDate>
                </item>
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                <title><![CDATA[Judgement of the Court of Cassation of 3 January 2014 regarding the appeal of Contactsat against the judgement issued on 28 January 2010 by the Brussels Court of Appeal.]]></title>
                <link>/index.php/consumers/publication/judgement-of-the-court-of-cassation-of-3-january-2014-regarding-the-appeal-of-contactsat-against-the-judgement-issued-on-28-january-2010-by-the-brussels-court-of-appeal.</link>
                <description><![CDATA[Judgement of the Court of Cassation of 3 January 2014 regarding the appeal of Contactsat against the judgement issued on 28 January 2010 by the Brussels Court of Appeal.]]></description>
                <pubDate>2014-01-03 00:00</pubDate>
                </item>
            <item>
                <title><![CDATA[Judgement of the Court of Cassation of 3 January 2014 regarding the appeal of Tecteo (previously ALE) against the judgement issued on 11 December 2009 by the Court of Appeal of Liège.]]></title>
                <link>/index.php/consumers/publication/judgement-of-the-court-of-cassation-of-3-january-2014-regarding-the-appeal-of-tecteo-previously-ale-against-the-judgement-issued-on-11-december-2009-by-the-court-of-appeal-of-liege.</link>
                <description><![CDATA[Judgement of the Court of Cassation of 3 January 2014 regarding the appeal of Tecteo (previously ALE) against the judgement issued on 11 December 2009 by the Court of Appeal of Liège.]]></description>
                <pubDate>2014-01-03 00:00</pubDate>
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                <title><![CDATA[Opinion of 24 December 2013 on the 2012 improvement plan and the 2013 action plan following the customer satisfaction survey for the year 2012]]></title>
                <link>/index.php/consumers/publication/opinion-of-24-december-2013-on-the-2012-improvement-plan-and-the-2013-action-plan-following-the-customer-satisfaction-survey-for-the-year-2012</link>
                <description><![CDATA[According to the information it has, BIPT notices that measurements were conducted by bpost in order to determine the level of its customers' satisfaction in 2012 and issues a favourable opinion on the realisation of the 2012 improvement plan and improvement measures considered for 2013.  BIPT notices that the 2012 improvement plan starts to have encouraging effects on customer satisfaction. The satisfaction is considerably better in comparison to 2011, improving from 77 to 82.5%. BIPT encourages bpost to pursue its efforts for improving satisfaction indices related especially to how easy it is to receive registered items, to the waiting period in post offices or to services in the event of loss or damage.]]></description>
                <pubDate>2013-12-26 00:00</pubDate>
                </item>
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                <title><![CDATA[Opinion of 28 February 2013 on the 2011 improvement plan and action plan following the customer satisfaction survey for the year 2011]]></title>
                <link>/index.php/consumers/publication/opinion-of-28-february-2013-on-the-2011-improvement-plan-and-action-plan-following-the-customer-satisfaction-survey-for-the-year-2011</link>
                <description><![CDATA[This document contains the BIPT opinion on the bpost report regarding the 2011 improvement programme it launched and the 2012 action plan aiming at improving customer satisfaction.  BIPT notices that the 2011 improvement programme did not have the expected effect since general satisfaction decreased in 2011 from 80.5% to 77%, which was the third decrease in a row.  Results clearly show that actions taken in 2011 did not have a positive effect on customer satisfaction, nor for private individuals nor for companies.  It is therefore of crucial importance for bpost to listen to its clients and to put its service in line with their needs. The 2012 action plan includes concrete measures and initiatives aiming at improving customer satisfaction.]]></description>
                <pubDate>2013-12-26 00:00</pubDate>
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