Opinion of the BIPT Council of 16 April 2018 on the 2016 improvement plan and the 2017 action plan following the customer satisfaction survey for the year 2016

According to the information it has, BIPT notices that measurements were conducted by bpost in order to determine the level of its customers' satisfaction in 2016 and issues a favourable opinion on the realisation of the 2016 improvement plan and improvement measures considered for 2017.

This document is not available in your language. However, you can consult it in the following language: (FR, NL)

FR: Download document "Avis du Conseil de l’IBPT du 16 avril 2018 concernant le plan d’amélioration 2016 et le plan d’action 2017 suite à l’enquête de satisfaction de la clientèle 2016"
NL: Download document "Advies van de Raad van het BIPT van 16 april 2018 met betrekking tot het verbeteringsplan 2016 en het actieplan 2017 naar aanleiding van het klantentevredenheidsenquête 2016"

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