Belgian Institute for Postal Services and Telecommunications
Search
search.button
EN
FR
NL
DE
Consumers
Operators
Operators
Search
search.button
Telecommunications
Being an operator in Belgium
Being an operator in Belgium
Basic information
Notifying the BIPT
Costs and fees
Negotiating with SMP operators
Rights and obligations
Disputes among operators
Directories/ information services
Fibre roll-out
Economic regulation
Economic regulation
Economic regulation
Business connectivity
Broadband and broadcasting
Overview broadband and broadcasting
Unbundling of the copper local loop
Unbundling of the fibre local loop
Bitstream access
Cable networks
CRC
Fixed telephony
Overview fixed telephony
Fixed termination rate
Fixed telephony access
National telephony services
International telephony services
Call origination (VAS, CS/CPS)
Transit
Mobile telephony
Overview mobile telephony
Mobile termination rate
Access and call origination on mobile
International Roaming
Mobile – Miscellaneous
Price and cost monitoring
Overview price and cost monitoring
WACC
Accounting separation
Cost accounting system
Monitoring – Miscellaneous
Numbering
Numbering
Obtaining and managing numbers
Number portability
Spectrum
Spectrum
Frequencies/ User rights
“Mobile bands” user rights
Ongoing and future allocation procedures
Terminated allocation procedures
Transfer or rental of use rights
General authorisations for the use of the radio spectrum
Frequency plan
Operator networks
Network with shared resources
Point to (multi)point links
Satellite Earth Stations
Tests (R&D)
Mobile network coverage
Quality of the networks
Indoor coverage
Site Sharing
International agreements
Security
Security
Practical information
Security of networks & information systems
Access to emergency services
Legal interception
Consumer protection
Consumer protection
Transparency
Contract termination
Easy Switch
Premium rate services
Net neutrality
Roaming services in the EEA
International communications
The universal service
Consumer surveys
Construction of infrastructure
Radio equipment
Radio equipment
Obligations of economic operators
General holder’s licences
Interference & Jammers
Interface specifications
Interface specifications
Landmobile
Short-range equipment
Maritime equipment
CB + PMR446 + Amateur
Radio relay link equipment
Broadcasting
Intelligent Transport Systems
Satellite earth stations_Specifications
DECT Equipment
Remote controls of professional drones
Statistics
Applicable regulations - Electronic communications
Postal
The sector and e-commerce
The sector and e-commerce
E-commerce
Observatory
Observatory
Evolution of revenue
Market share total postal sector (turnover)
Parcel and express mail items - market share based on the turnover
Market share segment of parcel and express (volume)
Share of the various segments
2022
2021
2020
2019
2018
2017
2016
2015
2010
Mail volume per inhabitant
Division of revenue - transactional mail
2022
2021
2020
2019
2018
2017
2016
2015
2010
Distribution of volumes - types of mail
2022
2021
2020
2019
2018
2017
2016
2015
2010
Evolution parcel and express services
Investments
Employment
Price
priority standard letter < 50 g
Non-priority standard letter < 50 g
Evolution of the prices of a parcel up to 2 kg
Quality
Percentage Prior letters distributed in D+1
Percentage registered items distributed in D+1
Percentage Prior parcels distributed in D+1
Postal operators and regulation
Postal operators and regulation
Postal service, postal item
Requirement to provide information for the delivery of parcels via BELparcel
Universal Postal Service
Obtaining a postal license
Obligations applying to all postal services providers
Applicable regulations
Media
Media regulator
Reporting
Decisions
Legal obligations
BIPT
The regulator
The regulator
BIPT
The Council
Collaborations
National relations
International relations - Telecom & Radiocom
International relations - postal sector
1993-2023: 30 years of activity
Missions
Strategy
Activities
Activities
Means of action
Useful tools
Plans and reports
Applicable regulations - BIPT
News
Consultations
Decisions
Communications
Opinions
Press releases and news
Publications
Consumers
FR
NL
DE
EN
Operators: 76 results found
Export XML
Search
Opinion of 13 December 2016 regarding the bpost investment project aiming to increase the quality of the priority single-piece letter post items
Publications › Opinion -
14/12/2016
In its decision of 10 October 2016 on the delivery times for the year 2015 BIPT established that bpost does not comply with its legal obligations regarding the delivery times for priority single-piece letter post items. Consequently BIPT imposed a remedy upon bpost which ought to improve the quality in the short term for the category of priority single-piece letter post items. This investment project has been checked as regards its aim, the impact on quality enhancement of the priority single-piece letter post items, detailed planning and financing. BIPT believes that the investment project complies with the terms and conditions as laid down in above-mentioned decision. BIPT will monitor the actual implementation thereof.
Opinion of 30 November 2016 on the 2015 improvement plan and the 2016 action plan following the customer satisfaction survey for the year 2015
Publications › Opinion -
08/12/2016
According to the information it has, BIPT notices that measurements were conducted by bpost in order to determine the level of its customers' satisfaction in 2015 and issues a favourable opinion on the realisation of the 2015 improvement plan and improvement measures considered for 2016. The satisfaction is better in comparison to 2014, improving from 86.5 to 87.5%.
Opinion of the BIPT Council of 11 June 2015 regarding the legislative proposal of 2 April 2015 amending, as regards the administrative fines, the Act of 17 January 2003 on the status of the regulator of the Belgian postal and telecommunications sectors
Publications › Opinion -
17/06/2016
BIPT seconds this legislative proposal. It has resulted in the Act of 4 March 2016 modifying, as regards the administrative fines, the Act of 17 January 2003 on the status of the regulator of the Belgian postal and telecommunications sectors.
Opinion of 27 May 2015 on the draft Royal Decree on the making available on the market of radio equipment
Publications › Opinion -
15/06/2016
This draft resulted in the Royal Decree of 25 March 2016 on the making available on the market of radio equipment.
Opinion of 6 October 2015 regarding the 2014 improvement plan and the 2015 action plan of bpost following the 2014 customer satisfaction survey
Publications › Opinion -
12/10/2015
Based on the available information, BIPT finds that bpost has carried out measurements in order to assess the satisfaction rate of its customers in 2014, and gives a favourable opinion as regards the realisation of the 2014 improvement plan and the improvement measures which it aims at for 2015. Based on the data provided by bpost BIPT comes to the conclusion that the general satisfaction rate peaks in 2014 with 86.5% of the customers indicating that they are rather satisfied, satisfied or very satisfied. Although customer satisfaction has increased in general, BIPT points to the decrease in customer satisfaction of companies as regards among other things the proximity and the opening times of the Postal Points. An exploratory study into the preferences and needs (that may have changed) of companies might constitute a possible solution to the get a better insight into the problem. BIPT encourages bpost to continue its efforts as regards the improvement of the satisfaction indices that relate among other things to the services in case of loss of or damage to the regular items of companies, the ease with which registered items can be received for companies and private persons and the accessibility of the postal offices for companies and private persons
Opinion of the BIPT Council of 28 September 2015 on the reform of the Belgian postal regulation
Publications › Opinion -
01/10/2015
In November 2014, BIPT entrusted WIK-Consult with the task of drawing up a report aiming at comparing the market situation before and after its liberalisation, assessing the impact of the opening to competition and identifying possible remaining barriers in the Belgian postal market. More than a simple overview of the situation, this report was to provide a basis for further reflection on the relevance and efficiency of the current postal regulation and legislation. Based on the economic analysis of the Belgian postal market during the 2011-2014 period as well as the analysis of the current regulatory framework, and comparing the Belgian results to those of other European countries, WIK drew a series of conclusions leading to eleven recommendations of higher or lower priority. BIPT discussed seven of these recommendations considered particularly important in the context of a future reform of the Belgian postal regulation. Following the analysis of the legal and economic context, an opinion is delivered on the various themes covered.
Opinion of 23 December 2014 regarding the 2013 improvement plan and the 2014 action plan of bpost following the 2013 customer satisfaction survey
Publications › Opinion -
23/12/2014
Based on the available information, BIPT finds that bpost has carried out measurements in order to assess the satisfaction rate of its customers in 2013, and gives a favourable opinion as regards the realisation of the 2013 improvement plan and the improvement measures which it aims at for 2014. Based on the data supplied by bpost, BIPT notices that the 2013 improvement plan is starting to show encouraging results regarding customer satisfaction. The general customer satisfaction has increased substantially in comparison with 2012, going from 83% to 86%. BIPT encourages bpost to continue its efforts as regards the improvement of the satisfaction indices, which relate more specifically to the sending of parcels to other countries by private individuals, the correct delivery by the postman for companies, the respect of delivery times for companies and the correct delivery by the postman for private individuals.
Opinion of 10 December 2013 regarding the draft Royal Decree amending the Royal Decree of 26 February 2010
Publications › Opinion -
24/07/2014
BIPT has been closely involved in the preparation of this draft. BIPT seconds this draft. This draft materialises the possibility to lease frequencies as provided by law. This establishes a clear framework with the terms and conditions for leasing frequencies.
Opinion of 12 February 2014 on the draft Royal Decree amending the Royal Decree of 7 March 1995 on the establishment and operation of GSM mobile telephone networks and the Royal Decree of 24 October 1997 on the establishment and operation of DCS-1800 mobile networks
Publications › Opinion -
22/07/2014
Opinion of the BIPT Council of 12 February 2014 on the draft Royal Decree amending the Royal Decree of 7 March 1995 on the establishment and operation of GSM mobile telephone networks and the Royal Decree of 24 October 1997 on the establishment and operation of DCS-1800 mobile networks
Opinion of 16 January 2014 on the draft amendment of Article 36 of the Act of 13 June 2005 on electronic communications
Publications › Opinion -
12/05/2014
The problems regarding 4G services on Apple's iPhone5 triggered this proposal for amendment. The legislator wishes to clarify that equipment meeting the legal obligations may not constitute an impediment to the efficient use of radio spectrum. BIPT seconds this draft.
Previous page
1
2
3
4
5
6
(pagination.current)
7
8
Next page »
Back to top