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Fixed-term or permanent? 

Check whether you have a permanent contract or not: this is also specified on your invoice.

An operator is not allowed to charge anything for the termination of a contract

  • If you have a permanent contract;
  • If your fixed-term contract started at least six months ago.


You have acquired an appliance by way of a conditional sale?

Good to know: If you have acquired a free or bargain price appliance (e.g. a mobile phone or a tablet) from your operator, he can demand an extra compensation. Even if you have signed a fixed-term contract. Or if you do not cancel the contract before six months have passed.  

That extra compensation must not exceed the residual value of the appliance. The residual value should be stated in a repayment table annexed to the contract. 

If you look in that table at the month you are in you can see what extra compensation is due. 


You have entered into a 24 month contract. When you signed the contract, you “bought” the appliance for € 1.

The repayment table annexed to the contract is shown below:  

Month Residual value Month Residual value
0 € 240 13 € 110
1 € 230 14 € 100
2 € 220 15 € 90
3 € 210 16 € 80
4 € 200 17 € 70
5 € 190 18 € 60
6 € 180 19 € 50
7 € 170 20 € 40
8 € 160 21 € 30
9 € 150 22 € 20
10 € 140 23 € 10
11 € 130 24 € 0

You decide to terminate the contract after 8 months: the operator can then ask a compensation of € 160.

Each month the same amount should be subtracted from the residual value of that equipment. After 24 months an operator must not charge any compensation for the appliance anymore.


Use of Easy Switch

Please use the Easy Switch procedure if you want to switch bundles completely.

The new operator will handle the entire transfer for you!

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