This website only uses cookies that are necessary for its proper functioning. You cannot block them if you want to have access to this website. BIPT does not use cookies for analytical purposes.

Changing fixed telecom operators is not as simple as changing mobile operators. To render the process of changing operators more smoothly in the future, BIPT identified the obstacles consumers may encounter and lists a series of suggestions to facilitate the process.

Today, BIPT has submitted its analysis to the Minister of Digital Agenda and Telecom Alexander De Croo.

BIPT feels for instance that there should be a simple, predictable, fast and synchronised process obliging the new operator to transfer all services provided by a fixed telecom operator within a given term. The operators should inform the consumer more accurately about the steps to be taken. Other additional obstacles have also been identified, such as the difficulty to compare offers, the financial costs of a transfer and the intervention of a technician at home.

Newsletter subscription

To receive alerts via email, please enter your email address and your interest(s).

BIPT processes these personal data (e-mail address (possibly your name and forename) and interests) in order to send you these messages; your data will no longer be processed and will be deleted if you unsubscribe from this service.

You will have to confirm your subscription. You can unsubscribe or modify your profile at any time by clicking on the unsubscription link or by contacting us at webmaster@bipt.be.

Learn more about cookies or the protection of your data.

Back to top