The BIPT has published guidelines to clarify the use of the term “unlimited internet”. Certain customers are indeed facing the “fair use” limit, especially regarding the “unlimited” mobile internet, after which the internet speed is drastically reduced. The BIPT acknowledges that such limits may be set to ensure a high-quality internet to all customers on the network. However, the regulator considers that the telecommunications operators may only use the term “unlimited” for tariff plans with a data volume enabling the vast majority of customers to access the internet without any speed limit. Regarding fixed internet, the BIPT considers that this limit should be set at a monthly data volume of 3 terabytes. As for mobile internet, the limit should be set at 300 gigabytes.

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