The BIPT commissioned a new study on the needs and expectations of private and professional postal services users in Belgium.
This study provides an up-to-date picture of how today’s consumers and businesses are using postal services, and what market developments are taking place.
Users see little added value in fast delivery of letters and packages.
However, private individuals still expect letters to be delivered at home, even though the numbers are dwindling.
Home delivery is also preferred for parcels.
The social role of the postman is greatly appreciated.
And a large majority of respondents are in favour of additional services for socially vulnerable people.
This document is not available in your language. However, you can consult it in the following language: (FR, NL)
- FR: Download document "Étude sur les besoins des utilisateurs des services postaux en Belgique : les Belges ne voient pas la nécessité d'un service prior pour les envois de correspondance ou d'une livraison de colis le jour même de la commande"
- NL: Download document "Studie naar de noden van de gebruikers van postdiensten in België: Belg ziet geen nood in prior brievenpost of pakjeslevering op dezelfde dag als de bestelling"