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Communication of the BIPT Council of 19 January 2016 regarding the Belgian postal services observatory for 2010 to 2014
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› Communication
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The indicators present in this observatory aim at providing a representation of the market structure intended for all the stakeholders of the postal sector (senders, addressees, operators, various intermediate players, etc.). These indicators allow approaching the market on supply side, the evolution of the universal service provider activity and its competitors, as well as the results of the postal activity in Belgium in terms of quality of service and innovation for the users of these services.
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Communication of the BIPT Council of 18 January 2016 on registered postal items
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› Communication
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Since the liberalisation of postal services, carried out in Belgium by the Act of 13 December 2010, different service providers can provide certain services formerly reserved to the public enterprise named La Poste (known today as bpost), sometimes after obtaining a licence. These services include the handling of physical registered items (as opposed to electronic registered mail). Any holder of a postal licence, as defined in Article 148sexies of the Act of 21 March 1991 on the reform of certain economic public economies, is allowed to provide this service. To this day, only TBC-Post (Mosaic sprl) has such a licence. This communication is a reminder that the law gives moreover the same legal value to the physical registered items handled by bpost or by a postal licence holder, even for the registered items about which a legal or regulatory provision lays down they have to be “by post” or any similar reference.
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BIPT Council Communication of 13 January 2016 on the BIPT follow-up audit of the external BELEX monitoring system of bpost for monitoring the delivery times of domestic priority and non-priority single piece letter post items, and of the internal monitoring system of bpost for domestic registered items and single piece letter postal parcels
Publications
› Communication
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In accordance with the management contract and secondary legislation (the Royal Decree implementing title IV of the Act of 21 March 1991) BIPT monitors the measuring tools mentioned below used to monitor delivery times of the following four services that are part of the small users basket: - domestic priority single piece letter post items; - domestic non-priority single piece letter post items; - domestic registered single piece items; - domestic single piece postal parcels. PwC had been tasked with auditing the postal monitoring systems.
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Communication of the BIPT Council of 22 December 2015 regarding the monitoring of the universal telecommunications service 2014-2015
Publications
› Communication
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Communication of the BIPT Council of 22 December 2015 regarding the monitoring of the universal telecommunications service 2014-2015
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Communication of the BIPT Council of 22 December 2015 on the results of the 2015 World Radio Conference
Publications
› Communication
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From 2 until 27 November 2015 the World Radio Conference (WRC 15) was held in Geneva. A Belgian delegation, steered by BIPT, participated in this conference. This communication includes a summary of the main results for Belgium.
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Communication of 8 December 2015 on the realisation of a statistical survey and analysis regarding the preferences, the needs and the willingness to pay of domestic private and professional users of services relating to the universal postal
Publications
› Communication
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In order to guarantee that the universal postal service (UPS) offer optimally meets the demand for postal services, BIPT has organised a study of the needs, preferences and willingness to pay of the UPS users. The study's method is based on the RAND study 'Study on Appropriate Methodologies to Better Measure Consumer Preferences for Postal Services’ of 2011.
Following a general inquiry on postal services various scenarios regarding universal postal services were submitted to the respondents through the conjoint analysis method. On that basis the preferences, needs and willingness to pay have been mapped. This mission fits in with Article 133, 1°, of the Act of 21 March 1991.
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Communication of the BIPT Council of 15 December 2015 on BIPT’s monitoring in 2015 of the postal service providers
Publications
› Communication
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The Act of 21 March 1991 on the reform of some economic public companies tasks BIPT with the publication of a yearly report of the actions it has undertaken in order to verify that postal service providers abide by their obligations.
However, considering the limited impact on the postal market of the infractions possibly recorded during monitoring, BIPT decided to cease systematically monitoring the postal service providers and to proceed to monitoring only when a complaint has been submitted. BIPT believes it would be disproportionate to commit resources to monitoring while it has not received any breach notification and consumers do not complain about the situation.
Given that BIPT did not receive any complaint about breaches or infractions of Article 148bis, §2, of the Act of 21 March 1991 on the reform of some economic public companies, BIPT did not carry out any monitoring in 2015.
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Communication of the BIPT Council of 18 november 2015 about the risk of power cuts during winter 2015/2016
Publications
› Communication
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After the extended shutdown of several nuclear reactors, the risk of electricity shortage (in other words, an imbalance between electricity supply and demand) cannot be ruled out during the next winter.
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Communication of 27 October on BIPT’s monitoring in 2015 of bpost’s quality of service
Publications
› Communication
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Given that bpost is the main player on the Belgian postal market, that it is the universal service provider and that it is responsible for a number of services of general economic interest, BIPT considers it necessary to make the result of its monitoring of bpost in 2015 publicly available. This communication concerns certain legal obligations regarding quality, for which the legislator has not defined any specific monitoring tool and which therefore fall under BIPT's general control power. This monitoring took place in 2015 in 130 post offices and 111 Postal Points and concerns, among other things, the provision of oral and written information to users, the accessibility for disabled people and the opening hours.
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Inquiry about the users’ perception of the Belgian electronic communications market (October 2015)
Publications
› Communication
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Inquiry about the users’ perception of the Belgian electronic communications market (October 2015)